Privacy Policy
Mindscape NQ Counselling Services is committed to providing quality services to you and this policy outlines our ongoing obligations to you in respect of how we manage your Personal Information.
We have adopted the Australian Privacy Principles (APPs) contained in the Privacy Act 1988 (Cth) (the Privacy Act). The NPPs govern the way in which we collect, use, disclose, store, secure and dispose of your Personal Information.
A copy of the Australian Privacy Principles may be obtained from the website of The Office of the Australian Information Commissioner at https://www.oaic.gov.au/.
What is Personal Information and why do we collect it?
Personal Information is information or an opinion that identifies an individual. Examples of Personal Information we may collect includes names, addresses, email addresses, phone and facsimile numbers.
This Personal Information is obtained in many ways including from cookies- and via stripe Privacy Policy (stripe.com) and from third parties. We don’t guarantee website links or policy of authorised third parties.
We collect your Personal Information for the primary purpose of providing our services to you, We may also use your Personal Information for secondary purposes closely related to the primary purpose, in circumstances where you would reasonably expect such use or disclosure. You may unsubscribe from our mailing/marketing lists at any time by contacting us in writing.
When we collect Personal Information we will, where appropriate and where possible, explain to you why we are collecting the information and how we plan to use it.
We do NOT gather Sensitive information - Sensitive information is defined in the Privacy Act to include information or opinion about such things as an individual's racial or ethnic origin, political opinions, membership of a political association, religious or philosophical beliefs, membership of a trade union or other professional body, criminal record or health information.
Sensitive information will be used by us only:
• For the primary purpose for which it was obtained
• For a secondary purpose that is directly related to the primary purpose
• With your consent; or where required or authorised by law.
Third Parties Where reasonable and practicable to do so, we will collect your Personal Information only from you. However, in some circumstances we may be provided with information by third parties. In such a case we will take reasonable steps to ensure that you are made aware of the information provided to us by the third party.
Disclosure of Personal Information
Your Personal Information may be disclosed in a number of circumstances including the following:
• Third parties where you consent to the use or disclosure; and
• Where required or authorised by law.
Security of Personal Information Your Personal Information is stored in a manner that reasonably protects it from misuse and loss and from unauthorized access, modification or disclosure.
When your Personal Information is no longer needed for the purpose for which it was obtained, we will take reasonable steps to destroy or permanently de-identify your Personal Information. However, most of the Personal Information is or will be stored in client files which will be kept by us for a minimum of 7 years.
Access to your Personal Information
You may access the Personal Information we hold about you and to update and/or correct it, subject to certain exceptions. If you wish to access your Personal Information, please contact us in writing.
Mindscape NQ Counselling Services will not charge any fee for your access request, but may charge an administrative fee for providing a copy of your Personal Information.
In order to protect your Personal Information we may require identification from you before releasing the requested information.
Maintaining the Quality of your Personal Information It is an important to us that your Personal Information is up to date. We will take reasonable steps to make sure that your Personal Information is accurate, complete and up-to-date. If you find that the information we have is not up to date or is inaccurate, please advise us as soon as practicable so we can update our records and ensure we can continue to provide quality services to you.
Policy Updates This Policy may change from time to time and is available on our website.
Privacy Policy Complaints and Enquiries If you have any queries or complaints about our Privacy Policy please contact us at:
[email protected]
Terms of use
Mindscape NQ Counselling Services - Terms and Conditions
1. Acceptance of Terms
By accessing the Mindscape NQ Counselling Services website and using our services, you agree to comply with and be bound by the following terms and conditions. If you do not agree to these terms, please refrain from using our website and services.
2. Services
Mindscape NQ Counselling Services provides counselling services. The use of these services is subject to the terms outlined herein.
3. Payment Terms
Payment for Mindscape NQ Counselling Services services is due on booking a session. Prices are exclusive of applicable taxes. We accept payment through Stripe and Paypal.
4. Cancellation and Refund Policy
Customers may cancel services according to our cancellation policy outlined on our website. under FAQ
and if applicable, are subject to the terms specified in our refund policy.
5. Intellectual Property
All content and materials provided by Mindscape NQ Counselling Services are the intellectual property of Mindscape NQ Counselling Services . Users may not reproduce, distribute, or modify any content without prior written consent.
6. Privacy Policy
Our privacy practices are outlined in our Privacy Policy, accessible on our website. By using our services, you consent to the collection, use, and sharing of information as described in our Privacy Policy.
7. Confidentiality
Any information shared with Mindscape NQ Counselling Services during the provision of services will be treated confidentially, in accordance with our confidentiality policy.
8. Dispute Resolution
Any disputes arising from the use of our services will be resolved through [arbitration/mediation/litigation] in Australia and each party shall bear its own costs related to the dispute resolution process.
9. Limitation of Liability
Limitation of Liability for Mindscape NQ Counselling Services:
"Mindscape NQ Counselling Services, its directors, employees, and affiliates (collectively referred to as 'Mindscape NQ') shall not be held liable for any direct, indirect, incidental, consequential, or special damages arising out of or in connection with the use of our counseling services. This limitation applies to, but is not limited to, damages for loss of profits, business interruption, loss of data or information, or any other financial loss.
Mindscape NQ's liability for any claims, whether in contract, tort, or otherwise, arising out of or related to the provision of counseling services shall be limited to the amount paid by the client for the specific services rendered.
Clients acknowledge and agree that Mindscape NQ is not a medical or emergency service, and its counseling services are not a substitute for professional medical or psychiatric care. Mindscape NQ shall not be responsible for any harm, injury, or adverse outcomes resulting from the use or misuse of the counseling services.
Clients also understand that counseling involves inherent uncertainties, and Mindscape NQ cannot guarantee specific outcomes or results. The limitations of liability set forth herein apply even if Mindscape NQ has been advised of the possibility of such damages.
Clients expressly agree that the limitations of liability specified in this provision are fair and reasonable in light of the nature of the counseling services provided by Mindscape NQ. If clients do not agree to these terms, they should not engage in or continue to use Mindscape NQ Counselling Services."
Education, Mentoring, and Life Coaching Disclaimer - Mindscape NQ Counselling Services: Not to be Held Liable
Mindscape NQ Counselling Services is committed to providing educational, mentoring, and life coaching services to support personal development and growth. However, it is important for clients to recognize and acknowledge the following disclaimer, outlining our limitation of liability:
Educational and Supportive Nature: Mindscape NQ Counselling Services offers educational, mentoring, and life coaching content for informational and supportive purposes only. The information provided is not intended as professional advice and should not be considered a substitute for personalized guidance from qualified professionals.
Non-Therapeutic Relationship: Mindscape NQ Counselling Services, while registered as a counseling service, emphasizes that coaching and mentoring sessions do not create a therapeutic relationship. These services are designed for educational and developmental purposes and should not be considered a substitute for professional therapy or counseling.
Personal Responsibility: Clients engaging in our services accept full responsibility for their decisions, actions, and overall well-being. Mindscape NQ Counselling Services shall not be held liable for any consequences resulting from individual choices made by clients based on the information provided.
Results Not Guaranteed: While we strive to offer valuable insights and strategies, Mindscape NQ Counselling Services cannot guarantee specific outcomes or results. The effectiveness of coaching and mentoring depends on various factors, including the client's commitment, effort, and unique circumstances.
Confidentiality: Mindscape NQ Counselling Services maintains confidentiality regarding information shared during mentoring or coaching sessions, as outlined in our privacy policy. However, clients are advised against disclosing sensitive or personally identifiable information that they are not comfortable sharing.
Not Liable for External Actions: Mindscape NQ Counselling Services is not liable for any actions or decisions made by clients outside the scope of our services. Our responsibility is limited to the educational, mentoring, and coaching aspects explicitly provided within our sessions.
By choosing to engage in education, mentoring, or life coaching services offered by Mindscape NQ Counselling Services, clients acknowledge and agree not to hold Mindscape NQ liable for any outcomes, consequences, or decisions resulting from the use of our services. If there are any concerns or uncertainties, clients are encouraged to seek clarification before participating in our programs or sessions.
10. Termination
Mindscape NQ Counselling Services reserves the right to terminate services or access to our website for any violation of these terms and conditions or any applicable laws.
11. Changes to Terms and Conditions
Mindscape NQ Counselling Services may update these terms and conditions from time to time. Customers will be notified of any changes through our website. Continued use of our services after changes constitute acceptance of the modified terms.
12. Governing Law
These terms and conditions are governed by the laws of Australia. Any legal actions or proceedings related to these terms shall be brought in the courts of Australia
Mindscape NQ Counselling Services, in providing online counselling services, operates under the understanding that the predominant law governing our services is Australian law. Clients engaging in online counselling with Mindscape NQ acknowledge and agree that any legal matters, disputes, or concerns related to our services will be subject to the laws of Australia. This includes, but is not limited to, matters of privacy, confidentiality, and the overall provision of online counselling. Mindscape NQ is committed to upholding the legal standards and regulations established by Australian law in delivering our online counselling services to clients.
13. Contact Information
For inquiries and support, please contact Mindscape NQ Counselling Services at [email protected]
Mindscape NQ Counselling Services is committed to providing quality services to you and this policy outlines our ongoing obligations to you in respect of how we manage your Personal Information.
We have adopted the Australian Privacy Principles (APPs) contained in the Privacy Act 1988 (Cth) (the Privacy Act). The NPPs govern the way in which we collect, use, disclose, store, secure and dispose of your Personal Information.
A copy of the Australian Privacy Principles may be obtained from the website of The Office of the Australian Information Commissioner at https://www.oaic.gov.au/.
What is Personal Information and why do we collect it?
Personal Information is information or an opinion that identifies an individual. Examples of Personal Information we may collect includes names, addresses, email addresses, phone and facsimile numbers.
This Personal Information is obtained in many ways including from cookies- and via stripe Privacy Policy (stripe.com) and from third parties. We don’t guarantee website links or policy of authorised third parties.
We collect your Personal Information for the primary purpose of providing our services to you, We may also use your Personal Information for secondary purposes closely related to the primary purpose, in circumstances where you would reasonably expect such use or disclosure. You may unsubscribe from our mailing/marketing lists at any time by contacting us in writing.
When we collect Personal Information we will, where appropriate and where possible, explain to you why we are collecting the information and how we plan to use it.
We do NOT gather Sensitive information - Sensitive information is defined in the Privacy Act to include information or opinion about such things as an individual's racial or ethnic origin, political opinions, membership of a political association, religious or philosophical beliefs, membership of a trade union or other professional body, criminal record or health information.
Sensitive information will be used by us only:
• For the primary purpose for which it was obtained
• For a secondary purpose that is directly related to the primary purpose
• With your consent; or where required or authorised by law.
Third Parties Where reasonable and practicable to do so, we will collect your Personal Information only from you. However, in some circumstances we may be provided with information by third parties. In such a case we will take reasonable steps to ensure that you are made aware of the information provided to us by the third party.
Disclosure of Personal Information
Your Personal Information may be disclosed in a number of circumstances including the following:
• Third parties where you consent to the use or disclosure; and
• Where required or authorised by law.
Security of Personal Information Your Personal Information is stored in a manner that reasonably protects it from misuse and loss and from unauthorized access, modification or disclosure.
When your Personal Information is no longer needed for the purpose for which it was obtained, we will take reasonable steps to destroy or permanently de-identify your Personal Information. However, most of the Personal Information is or will be stored in client files which will be kept by us for a minimum of 7 years.
Access to your Personal Information
You may access the Personal Information we hold about you and to update and/or correct it, subject to certain exceptions. If you wish to access your Personal Information, please contact us in writing.
Mindscape NQ Counselling Services will not charge any fee for your access request, but may charge an administrative fee for providing a copy of your Personal Information.
In order to protect your Personal Information we may require identification from you before releasing the requested information.
Maintaining the Quality of your Personal Information It is an important to us that your Personal Information is up to date. We will take reasonable steps to make sure that your Personal Information is accurate, complete and up-to-date. If you find that the information we have is not up to date or is inaccurate, please advise us as soon as practicable so we can update our records and ensure we can continue to provide quality services to you.
Policy Updates This Policy may change from time to time and is available on our website.
Privacy Policy Complaints and Enquiries If you have any queries or complaints about our Privacy Policy please contact us at:
[email protected]
Terms of use
Mindscape NQ Counselling Services - Terms and Conditions
1. Acceptance of Terms
By accessing the Mindscape NQ Counselling Services website and using our services, you agree to comply with and be bound by the following terms and conditions. If you do not agree to these terms, please refrain from using our website and services.
2. Services
Mindscape NQ Counselling Services provides counselling services. The use of these services is subject to the terms outlined herein.
3. Payment Terms
Payment for Mindscape NQ Counselling Services services is due on booking a session. Prices are exclusive of applicable taxes. We accept payment through Stripe and Paypal.
4. Cancellation and Refund Policy
Customers may cancel services according to our cancellation policy outlined on our website. under FAQ
and if applicable, are subject to the terms specified in our refund policy.
5. Intellectual Property
All content and materials provided by Mindscape NQ Counselling Services are the intellectual property of Mindscape NQ Counselling Services . Users may not reproduce, distribute, or modify any content without prior written consent.
6. Privacy Policy
Our privacy practices are outlined in our Privacy Policy, accessible on our website. By using our services, you consent to the collection, use, and sharing of information as described in our Privacy Policy.
7. Confidentiality
Any information shared with Mindscape NQ Counselling Services during the provision of services will be treated confidentially, in accordance with our confidentiality policy.
8. Dispute Resolution
Any disputes arising from the use of our services will be resolved through [arbitration/mediation/litigation] in Australia and each party shall bear its own costs related to the dispute resolution process.
9. Limitation of Liability
Limitation of Liability for Mindscape NQ Counselling Services:
"Mindscape NQ Counselling Services, its directors, employees, and affiliates (collectively referred to as 'Mindscape NQ') shall not be held liable for any direct, indirect, incidental, consequential, or special damages arising out of or in connection with the use of our counseling services. This limitation applies to, but is not limited to, damages for loss of profits, business interruption, loss of data or information, or any other financial loss.
Mindscape NQ's liability for any claims, whether in contract, tort, or otherwise, arising out of or related to the provision of counseling services shall be limited to the amount paid by the client for the specific services rendered.
Clients acknowledge and agree that Mindscape NQ is not a medical or emergency service, and its counseling services are not a substitute for professional medical or psychiatric care. Mindscape NQ shall not be responsible for any harm, injury, or adverse outcomes resulting from the use or misuse of the counseling services.
Clients also understand that counseling involves inherent uncertainties, and Mindscape NQ cannot guarantee specific outcomes or results. The limitations of liability set forth herein apply even if Mindscape NQ has been advised of the possibility of such damages.
Clients expressly agree that the limitations of liability specified in this provision are fair and reasonable in light of the nature of the counseling services provided by Mindscape NQ. If clients do not agree to these terms, they should not engage in or continue to use Mindscape NQ Counselling Services."
Education, Mentoring, and Life Coaching Disclaimer - Mindscape NQ Counselling Services: Not to be Held Liable
Mindscape NQ Counselling Services is committed to providing educational, mentoring, and life coaching services to support personal development and growth. However, it is important for clients to recognize and acknowledge the following disclaimer, outlining our limitation of liability:
Educational and Supportive Nature: Mindscape NQ Counselling Services offers educational, mentoring, and life coaching content for informational and supportive purposes only. The information provided is not intended as professional advice and should not be considered a substitute for personalized guidance from qualified professionals.
Non-Therapeutic Relationship: Mindscape NQ Counselling Services, while registered as a counseling service, emphasizes that coaching and mentoring sessions do not create a therapeutic relationship. These services are designed for educational and developmental purposes and should not be considered a substitute for professional therapy or counseling.
Personal Responsibility: Clients engaging in our services accept full responsibility for their decisions, actions, and overall well-being. Mindscape NQ Counselling Services shall not be held liable for any consequences resulting from individual choices made by clients based on the information provided.
Results Not Guaranteed: While we strive to offer valuable insights and strategies, Mindscape NQ Counselling Services cannot guarantee specific outcomes or results. The effectiveness of coaching and mentoring depends on various factors, including the client's commitment, effort, and unique circumstances.
Confidentiality: Mindscape NQ Counselling Services maintains confidentiality regarding information shared during mentoring or coaching sessions, as outlined in our privacy policy. However, clients are advised against disclosing sensitive or personally identifiable information that they are not comfortable sharing.
Not Liable for External Actions: Mindscape NQ Counselling Services is not liable for any actions or decisions made by clients outside the scope of our services. Our responsibility is limited to the educational, mentoring, and coaching aspects explicitly provided within our sessions.
By choosing to engage in education, mentoring, or life coaching services offered by Mindscape NQ Counselling Services, clients acknowledge and agree not to hold Mindscape NQ liable for any outcomes, consequences, or decisions resulting from the use of our services. If there are any concerns or uncertainties, clients are encouraged to seek clarification before participating in our programs or sessions.
10. Termination
Mindscape NQ Counselling Services reserves the right to terminate services or access to our website for any violation of these terms and conditions or any applicable laws.
11. Changes to Terms and Conditions
Mindscape NQ Counselling Services may update these terms and conditions from time to time. Customers will be notified of any changes through our website. Continued use of our services after changes constitute acceptance of the modified terms.
12. Governing Law
These terms and conditions are governed by the laws of Australia. Any legal actions or proceedings related to these terms shall be brought in the courts of Australia
Mindscape NQ Counselling Services, in providing online counselling services, operates under the understanding that the predominant law governing our services is Australian law. Clients engaging in online counselling with Mindscape NQ acknowledge and agree that any legal matters, disputes, or concerns related to our services will be subject to the laws of Australia. This includes, but is not limited to, matters of privacy, confidentiality, and the overall provision of online counselling. Mindscape NQ is committed to upholding the legal standards and regulations established by Australian law in delivering our online counselling services to clients.
13. Contact Information
For inquiries and support, please contact Mindscape NQ Counselling Services at [email protected]
Copyright ©2023 Mindscape NQ Counselling Services. All Rights Reserved.