What is your counselling approach?
We believe in empowering clients to explore and grow towards their true potential. Rather than offering advice, we work collaboratively with you to enhance self-awareness and tap into your inner resources, enabling constructive change for a more fulfilling life.
HOW IS CONFIDENTIALITY MAINTAINED AT MINDSCAPE NQ?
Your privacy is of utmost importance. Everything discussed in our sessions is highly confidential. Exceptions to this include situations where there is a risk of serious harm to yourself or others, court requests for records, or if you've provided written consent for information release.
HOW ARE COUNSELLING SESSIONS STRUCTURED AT MINDSCAPE?
Mindscape NQ offers flexibility to suit individuals. Sessions typically last 60minutes (but can be longer if required by prior arrangement) and can be arranged as a set number of (contracted) sessions or as a one-time only session.
WHAT ARE THE PAYMENT DETAILS FOR COUNSELLING SESSIONS?
PAYMENT IS COLLECTED AT THE TIME OF BOOKING WHICH IS DONE THROUGH OUR ONLINE CALENDAR.
Please see our Booking page for further details.
Please see our Booking page for further details.
CAN I CONTACT MINDSCAPE NQ VIA EMAIL OR TELEPHONE BETWEEN SESSIONS?
Contact via email or telephone is limited to practical arrangements only. Telephone Counselling requires prior arrangement.
For emergencies between sessions, please contact the appropriate emergency services.
For emergencies between sessions, please contact the appropriate emergency services.
WHAT IS THE CANCELLATION POLICY, AND ARE THERE FEES ASSOCIATED WITH CANCELING OR RESCHEDULING SESSIONS?
To ensure an efficient scheduling and fair use of resources, we operate the following policy:
- Cancellation or rescheduling requires a minimum of 48 hours' notice.
- If cancelled within 24 hours of your session start time, the full session fee is payable.
- Cancellations within 24-48 hours of your session start time incur a 50% fee minus 10% for administration time and cancellation fee we are liable to pay.
- Refund policy requires 48 hours before session for full refund minus 10% for administration time and cancellation fee we are liable to pay.
- 'No Shows' with no prior contact will be charged the full session fee unless due to exceptional and provable circumstance.
OFFICE & APPOINTMENT HOURS
Our appointment times are offered 9am - 7pm Mondays to Saturdays
If we do not answer your call within these times it is because we are in session with clients - Will get back to you as soon as we can within office hours.
If we do not answer your call within these times it is because we are in session with clients - Will get back to you as soon as we can within office hours.
HOW MUCH DOES A SESSION COST?
Our costs can be seen on the 'Bookings' page.
Do you charge more for NDIS Clients?
No, we do not. We have standards rate for counselling applicable to all - Please see the Booking page for details.
